Shipping Policy

Shipping for orders depends on several factors, so exact delivery times cannot always be guaranteed. Typically, most customers receive their orders within 10 to 20 business days after the order is confirmed. Business days are considered Monday through Saturday, excluding Sundays, public holidays, and any days affected by unforeseen events such as severe weather or transportation disruptions. During high-demand periods like holidays, sales events, or promotional campaigns, processing and shipping may take longer, so additional time should be anticipated.

Once an order has been placed and confirmed, changes to the shipping address, recipient information, or contact details are not possible. It is essential that all provided shipping information is accurate and complete, including street addresses, apartment or unit numbers, postal codes, and phone numbers. Missing or incorrect details can delay delivery as carriers may be unable to locate the recipient, which can result in packages being held or returned.

External factors, such as storms, natural disasters, transportation interruptions, or higher-than-normal order volumes, can also impact shipping times. In cases where an item becomes unavailable after purchase but before shipping, customers will be notified promptly and offered options, such as canceling the order for a full refund.

All orders qualify for free shipping regardless of order value. However, if delivery attempts are unsuccessful—for example, if the location is inaccessible or the recipient is unavailable—the package may be returned to our facility. In such cases, the order will be canceled and any payment made will be refunded to the original payment method. This ensures a fair and consistent approach to undeliverable orders.

Customers can track the progress of their orders using the Order Tracking feature on our website, which provides real-time updates from processing to delivery. This allows for better visibility and planning regarding expected arrival times.

Certain situations may prevent an order from being completed, such as items being out of stock, shipping addresses that are PO Boxes, destinations outside the carrier’s service area, or issues with payment authorization. If a customer receives an incorrect item, size, or variant, they should contact our support team immediately for guidance on returns and refunds. Replacement items require placing a new order. For shipments that exceed the expected delivery timeframe, customers should verify tracking details first, and if problems persist, our customer service team can be reached at tytubeofficial@outlook.com for assistance in resolving delivery issues promptly.