Return Policy

Our return policy is intended to provide customers with a straightforward and reassuring way to evaluate their purchases. Customers have thirty days from the date of confirmed delivery to initiate a return if an item does not meet their expectations. To qualify for a return, products must remain in the condition in which they were received—unused, unworn, unwashed, and free from any damage, stains, or alterations. All original components, such as tags, labels, accessories, inserts, manuals, and packaging, must be included with the returned item. Proof of purchase, including an order confirmation or receipt, is required to verify the transaction and process the return efficiently.

To start a return, customers should contact our support team via email at tytubeofficial@outlook.com. Each request is reviewed carefully to confirm eligibility based on the return criteria. Once approved, customers will receive a prepaid return shipping label along with detailed instructions on how to send the item back. It is important to follow these directions closely, as returns sent without authorization, via incorrect methods, or in unacceptable condition may be delayed, denied, or considered ineligible for a refund. Our support team is available to guide customers throughout the process, answer questions, and ensure a seamless experience.

Customers are encouraged to inspect their orders immediately upon receipt. Any problems, including shipping damage, manufacturing defects, or incorrect items, should be reported promptly. Timely notification allows the issue to be evaluated and resolved efficiently, whether through a replacement, return, or refund. Quick reporting ensures that the process is fair and handled without unnecessary delay.

Some items may not be eligible for return due to hygiene, safety, or other specific considerations. Customers unsure about an item’s eligibility should contact our support team before initiating a return. Exchanges are not handled directly; customers should return the original item and place a new order for any replacement, which helps maintain accurate inventory and ensures proper refund processing.

For customers in the European Union, additional statutory rights apply, including a fourteen-day cooling-off period. During this time, orders can be canceled or returned without providing a reason, as long as the items are returned in their original condition with all tags, packaging, and proof of purchase. These rights operate alongside the standard return policy.

Upon receiving returned items, each will be carefully inspected, and customers will be notified once the review is complete. Approved returns will be refunded to the original payment method, typically within ten business days, although the timing may vary depending on the bank or payment provider. If a refund has not been received within fifteen business days, customers should reach out to our support team at tytubeofficial@outlook.com for assistance.

Our aim is to make the return and refund process transparent, reliable, and simple. By providing clear instructions, responsive support, and fair handling of returns, we strive to give customers confidence and peace of mind, ensuring a positive and stress-free experience with every purchase.